FAQ

1. Is Qonfi safe? 

It is our priority that data is secure. Data on Qonfi’s servers are intentionally limited to what is required for functionality. 

1. An embedded selling guide: selling guides only collect interaction data. None of this data contains personally identifying information (PII). So it’s GDPR/CCPA compliant by nature.
2. The Qonfi tool itself, where selling guides are configured:  Please see our privacy policy.

2. How many Qonfi’s can I use on my site? 

As many as you wish. 

3. Are changes to my configuration in the Qonfi interface directly visible on my website? 

No. When you make changes to your configuration you need to publish these changes first. This way you can easily experiment with your configuration, without disrupting the live experience for your visitors.

4. Qonfi is live but i’m not getting any data

Whenever this happens, the most likely cause is that Qonfi is placed on a webpage without many pageviews. Try placing Qonfi on a webpage with more pageviews, like a relevant category page or the homepage.

5. What impact does Qonfi have on my page speed?

Throughout the entire development process of Qonfi, performance is a big priority. The JavaScript file size of Qonfi is only ~40 kB and is loaded in an average of 50 ms. The CSS file size of Qonfi is only ~2 kB and is loaded in an average of 15 ms. We made sure we don't use i-frames and that Google PageSpeed still loves your site when using Qonfi.

6. I've implemented the selling guide on my website. How can I analyze the performance?

There are several ways to analyze the performance of your selling guide and optimize it. You can read it here.

7. How can I share my account with others? 

You can share you account with other people following these steps: 

1. Sign in to your Qonfi account.
2. Click on the account tab at the top
3. Enter the e-mail address of the person you want to share your account with beneath the Account access column. 
4. Click 'share'. 

8. Can another question be marked as first question?

Yes. You can mark another question as first question by following these steps: 

1. Sign in to your Qonfi account. 
2. Click on 'edit' for the particular wizard
3. Click on the pencil icon to edit the question which you want to mark as first question 
4. On the bottom left-side, click 'Mark as first question'.  

Your selling guide now starts with the question which is now marked as first question. You can preview this in the preview mode. Keep in mind that you need to evaluate your follow-ups. 

9. How can I duplicate a question or an answer?

To duplicate a question or an answer, you can click duplicate question or duplicate answer in the bottom of the edit dialog for that question or answer.

10. How can I duplicate an entire selling guide?

To duplicate an entire selling guide, go to the wizards overview. Next, hover over the three dots for your wizard and click duplicate.

11. Can I make someone else the owner of one of my accounts?

Yes, start by selecting the right account in the top-left drop-down. Next,  go to the account page and share your account with the person you want to transfer ownership to. Once shared, click Make owner.