Follow-ups
A follow-up in Qonfi determines what the next action for the visitor is, once our visitor answers a question. In Qonfi there are 3 types of follow-ups; a follow-up question, the results page and a web page.
To add a follow-up, you can click on the finish flag or the arrow when hovering an answer. A follow-up dialog will open.
Web page follow-up (without product feed)
The web page follow-up type allows us to send the visitor to a (dynamic) web page and optionally use variables to construct an URL.
Example
In our previous example we have already created two variables. We can use these to construct a dynamic URL as follows:
- Click on the finish flag of the
Newanswer to open the follow-up dialog. - Select the Web page follow-up type.
- When you have added 'variables' to your answers, you can use them in the Web page address field to construct your URL.
- Type the following in the Web page address field:
https://example.com/cars/new?fuel={vars.fuel}&budget={vars.budget}.
Do the same thing for the Used answer but instead enter the following text: https://example.com/used-cars?fuel={vars.fuel}&budget={vars.budget}.
Recap and review
That’s it! You have configured the URL’s and your website visitors will be sent to the correct pages based on their answers. Right below the Web page address text field you can see which paths may lead to this follow-up. You can also see which variables will be available for each path, and what their values will be. Every variable you set can be used in the URL by typing {vars.[variable]} (where [variable] is your variable key).
Qonfi offers many advanced features to configure your URL's. You can see some examples by clicking on the Show examples button in the follow-up dialog or by going to our in depth “Configuring URL's” page.
Result page (with product feed)
Your website users will see the (filtered) products of your product feed when you select 'The filtered results' as a follow-up.
Advisory text
When you choose show text as the follow-up type, you can show your website visitor an advisory text using the rich text editor. This rich text editor also supports variables.
Show a form
Qonfi allows you to show your users a form and directly send submitted data to an app of your choice (like Mailchimp or Klaviyo). The answers picked by your visitor will also be send to your app. This way, you can easily add this visitor to an e-mail campaign segment and send personalized e-mails based on their interests.
Once you've configured your app, you can choose show a form as a follow-up for your answers.
The form follow-up submit action will only show up once an app has been configured on the Apps page in Qonfi.